Shipping Policy

Last updated: October 19, 2025.

Currency: USD.

Regions Served: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

About This Policy

Ezopew curates and crafts the Mechanical Brain Teasers Collection (including logic games, 3D assembly models, and disentanglement puzzles) and fulfills orders to the destinations listed above. This policy outlines Ezopew’s logistics procedures, expected timelines, and methods for addressing issues related to shipments of high-precision mechanical puzzles.

All pricing and associated fees are denominated in USD. Where applicable, all import taxes, duties, brokerage, and customs handling charges are calculated and paid during checkout, ensuring recipients have no customs fees or taxes due upon arrival (DDP where available).

1. Handling and Preparation of Mechanical Brain Teasers

Each item from the Mechanical Brain Teasers Collection is meticulously packed for reliable transit. Ezopew utilizes protective cushioning, durable external cartons, and custom wrapping. Due to the high mechanical precision required for the puzzles to function, packaging is optimized to stabilize internal components, preventing any disruptive movement during transportation. Larger or multi-item shipments may be grouped for structural integrity. The final amount due at checkout covers shipping, handling, taxes, and duties—no subsequent payment is required at the point of delivery.

Key Fulfillment Notes

• Estimated Delivery Time: This time frame shown at checkout is the summation of Internal Processing Time and External Carrier Delivery Time.
• International Trade Term: The standard Incoterm is DDP (Delivered Duty Paid) when feasible, guaranteeing no customs taxes or charges are required upon physical receipt.
• Payments: Accepted through major credit cards and supported digital wallets only (Cash on Delivery / COD is not supported). All transactions are billed in USD.
• Address Validation: Carriers perform detailed address checks; should any address details be incomplete or restricted, Ezopew will request immediate correction before dispatch to avoid delays.

2. Service Area and Transport Methods

Where Ezopew Delivers

Ezopew currently ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Ezopew does not deliver to PO Boxes, military installations (APO/FPO/DPO), or certain specific remote territories. A complete, verified street address is mandatory for successful fulfillment.

Carriers and Service Levels

Ezopew utilizes established parcel delivery networks: UPS, FedEx, and DHL Express (the primary international carriers). USPS is used for limited domestic small parcels within the U.S.

• Standard Service: Items are shipped via a trackable standard service directly to the recipient’s location.
• Security Protocol: An adult signature may be mandated for select high-value consignments; this requirement will be clearly indicated in your tracking notification.

3. Processing and Transit Timeframes

Business days are defined as Monday–Friday (PST); U.S. federal holidays are not considered business days.

Rates and Timeframes (USD, Small Parcel Shipments Only)

The final calculated charge is presented at checkout. Flat shipping rates and free-shipping thresholds are fully inclusive. Recipients incur no extra cost at the time of delivery.

4. Taxes, Duties, and Puzzle Integrity

Packaging for Brain Teasers:

Ezopew’s mechanical items are packed individually or in small batches to minimize internal movement and transit risk. Packaging is constructed to specifically safeguard the intricate logic structures and the finish of the wooden/metal components. Ezopew covers a portion of the shipping cost, and the charge for reinforced packing plus the total amount due are transparently presented at checkout.

International Duties and Customs:

For deliveries to the UK, FR, DE, ES, IT, BE, PT, AU, and CA, Ezopew fulfills under DDP (Delivered Duty Paid) terms. Import VAT/GST, all duties, brokerage fees, and customs processing fees are prepaid and integrated into the final checkout total in USD. Under no circumstances should payment be made to the delivery agent. If any individual requests payment upon delivery, contact Ezopew immediately.

5. Order Management and Issue Resolution

Order Flow and Dispatch Location

Most items transition into final checks and dedicated packing within one to two business days.

• Orders confirmed before the daily operational cut-off typically begin processing the same working day; later confirmations are scheduled for the next business day.
• Primary Dispatch Facility: 10018 Spanish Isles Boulevard, Boca Raton, FL, 33498

Damage, Loss, or Other Issues

Please fully examine your shipment upon receipt. If damage is noted (particularly affecting the intricate logic structure or material finish), notify the Ezopew team promptly with your order reference number and clear visual evidence (photos or video) showing the external carton, internal packaging, and the affected item.

If tracking ceases to update for an extended duration, or delivery has not occurred within the published time frame from the ship date, contact Ezopew. Once the carrier formally confirms the item is lost, Ezopew will dispatch a replacement at no charge or issue a full USD refund.

Amendments and Cancellations

Orders that have not yet entered the packing stage or shipped are eligible for cancellation—please reach out to Ezopew as quickly as possible. Once the consignment is transferred to the parcel carrier, cancellation is no longer feasible. For issues after delivery, please consult Ezopew’s Return & Refund Policy.

Need Assistance? (Contact Ezopew Support)

Address: 10018 Spanish Isles Boulevard, Boca Raton, FL, 33498

Phone: +1 (305) 264-7860

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST